All support information posted to our website is available free to all Scala Certified Partners and Scala Customers. After contacting your Scala Certified Partner, if you still need assistance, do the following.
Get The Latest Software Updates. Common problems are often fixed in software patches. Make sure you’re running the latest software. Read about and download the newest software patches here.
Check out these helpful downloads and resources.
Check Frequently Asked Questions (FAQ). Locate your product & question in the Scala Technical FAQ. These FAQs now cover the hardware information previously found in the popular hardware stability guide.
Join the User Forum. Your issue might be discussed here. Check the User Forum if your problem isn’t covered by the FAQ. We’d like to help the entire community by answering questions in the User Forum rather than in private emails. Several knowledgeable Scala Partners and Customers are also there answering questions.
Sign up for Scala Training. Scala holds regular training courses for its Scala Certified Partners and Customers.
Use Phone Support. Scala Technical Support provides technical support without any additional fees for the following:
- Potential Customers with technical questions.
- Customers covered under a current Scala Advantage Plus Agreement
- Customers covered under a current IC3 & IC200 product Maintenance Agreement
- Scala Certified Partners
Incident is defined as anything pertaining to a particular problem, question, or request. Any subsequent emails, phone calls, onsite actions pertaining to that incident will be covered under the agreement. Please have credit card information available at time of your call.